Bluechip Warranty Ltd - Celebrating '10 Years' Trading - Established 2014
Making a claim has never been easier
Just follow the three steps below
Step One: Diagnostics
In the event of you experiencing a fault with your vehicle, please take your vehicle to a VAT-registered repairer of your choosing for the fault to be diagnosed.
Once your chosen repairer has identified a mechanical or electrical failure (along with an explanation of the cause of failure), we will require an itemised estimate to be submitted, which includes parts, labour, VAT costs, and current mileage.
Report a fault - Click here!
The estimate should then be submitted to us for assessment.
We will then assess the claim details supplied and advise if you have a valid claim.
No work should commence until an authorisation code has been issued.
If you have a valid claim, an authorisation code will be emailed to the agreement holder and/or the vehicle repairer.
Submit an estimate - Click here!
Step Three: Claim Payment
Once the authorised repairs have been completed, please submit the repair invoice to us for payment.
Please ensure you clearly state the authorisation code, and payee details (account holder's name, sort code, and account number) on the invoice.
Claims payments are processed on a weekly basis (Friday), subject to documentation being received by 1 p.m. on the preceding Thursday. Please allow 2-3 days for the funds to reach your account.
Submit an invoice - Click Here!
Agreement Terms
- Please note that the correct claim procedure must be followed. Bluechip Warranty must be contacted and supplied with an estimate prior to any work being undertaken. All claims and/or repairs must be authorised before any repair work is commenced; failure to do so will result in the claim being declined.
- Once you open a claim, you will have a maximum of 60 days, or up to the expiry date of your vehicle repair agreement (whichever is sooner), to comply with and complete the claims process.
- If you have elected to have your vehicle repaired at a main dealer, you will be responsible for any additional parts and labour costs that fall outside the terms of this agreement.
- This agreement will ONLY reimburse the cost of a pattern part or reconditioned part; main dealer parts will only be sanctioned if there is no alternative.
- The labour rate payable under this agreement is £60, including VAT, on a valid claim. (Note: labour rate overrides may apply; please refer to your agreement certificate.)
Please refer to your Vehicle Repair Agreement booklet and relevant supporting documentation for further information.
Submit a Claim
Use the below contact form to report a fault to us and open a claim, submit a repair estimate for assessment, or submit an invoice for an authorised repair.
(Estimates must include the full contact details of your chosen repairer.)
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You will receive a confirmation email once we receive and process your claim submission request. Please check your junk mail if you have not received this.
In the meantime, you can follow the claims process as stated above within the Vehicle Repair Agreement booklet and terms of service.
What do our customers say about our Vehicle Repair Agreement process?
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The matter was dealt with very professionally and quickly so our customer was back on the road within 24 hours and the claim was paid in a very timely manner. I wouldn't hesitate to recommend this company to anybody looking for a trustworthy warranty company.
They replied quickly and efficiently. They were extremely helpful and even due to not meeting all the criteria's to get my money back, they understood the circumstances and authorised my payment. I couldn't be happier with the experience I received.
Absolutely fantastic, and we have faith in their ability to quickly and promptly sort out any issues that we or our customers may have.
Staff were very good plus the whole process was done quick well done Bluechip Warranty.
Frequently Asked Questions About Submitting a Claim
Do I need to service my vehicle to keep my Vehicle Repair Agreement valid?
Yes - You are responsible for ensuring that your vehicle is serviced and/or maintained in accordance with the manufacturer’s recommendations. Failure to do so will invalidate your Vehicle Repair Agreement.
What does my Vehicle Repair Agreement cover?
This repair agreement provides you with a repair benefit solely and specifically for those items as listed within your repair agreement booklet and your cover level, for a sudden and unforeseen mechanical or electrical failure or breakage, causing the sudden stoppage of the component's function.
Is there a limit on how many claims I can make?
You can have multiple claims up to the maximum claim limit stated on your vehicle repair agreement certificate. The maximum aggregate claim value payable under this vehicle repair agreement will be limited to the current market value of the vehicle.
What is the maximum labour rate payable under this agreement?
A maximum of £60.00 per hour, inclusive of VAT (labour is only payable subject to a valid claim).
I have broken down. How do I contact the recovery company?
First check if you have our Bluechip Assist; this information can be found on your Agreement certificate. If you do have Bluechip Assist, please call 0800 302 9462 and quote your vehicle registration. Please note, this is not automatically included with your vehicle repair agreement. This applies to UK breakdown cover only.
Can I choose my own repairer?
Yes, you can go to any VAT registered repairer of your choosing.
Does the repairer need to be VAT Registered?
We prefer repairers to be VAT registered, as this ensures that everything is traceable. However, you can go to a non-VAT registered repairer at your own risk.
Can I go to a main dealer?
This is a used vehicle warranty, not a main dealer warranty. If you choose to have your vehicle repaired at a main dealer, you will be responsible for any additional parts and labour costs that fall outside the parameters of this agreement. This agreement will not cover main dealer parts and labour costs.
I need my vehicle; can I have the repairs completed prior to authorisation from Bluechip Warranty Ltd.?
No. The terms of this agreement must be followed. Bluechip Warranty must be contacted / supplied with an estimate prior to any work being undertaken. All claims / repairs must be authorised before completion; failure to do so will result in the claim being declined.
What is a maximum claim limit?
This is the maximum amount that can be claimed on any one claim if the liability of the agreement allows. All specified maximum claim limits stated on your certificate and listed in the vehicle repair agreement booklet will include parts, labour, diagnosis, consumables, recovery, car hire, VAT, and any other additional benefits which are specific to your cover level.
Need help making a claim?
Should you have any questions or concerns about the claims process, please do not hesitate to contact us on:
0800 404 5814 or at claims@bluechipwarranty.co.uk
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